Who we are
https://sydigitalgk.com / ＳｙＤｉｇｉｔａｌ合同会社 (hereinafter referred to as “we” or “our company”) is committed to protecting personal information and managing it responsibly in accordance with this Privacy Policy and Japan’s Act on the Protection of Personal Information (APPI).
Personal Information
Personal information refers to any data that can identify an individual, including but not limited to:
- Information provided by users during registration for our services, inquiries, or purchase processes (e.g., name, email address, phone number).
- Data submitted through our websites, including our digital marketing, tourism, and gaming content platforms.
- Information collected automatically during service usage, such as IP addresses, browser details, or cookie data, as described below.
This policy does not apply to third-party websites linked from our services. We are not responsible for their privacy practices, and users should review their respective policies.
Collection of Personal Information
We collect personal information to provide and enhance our services, including digital marketing, tourism content, and gaming content. Information may be collected in the following ways:
- User-Provided Data: Information entered during account creation, contact forms, or interactions with our tourism (e.g., Welcome to Japan Tourist Box purchases) or gaming services.
- Automated Collection: When users browse our websites or engage with our content, we may collect IP addresses, cookie data, device information, and usage patterns (e.g., pages visited, time spent).
- Tourism Services: For our tourism platform, we may collect preferences or travel-related data to provide tailored recommendations.
- Gaming Services: For our gaming platform, we may collect user preferences or engagement data to deliver relevant content or advertisements.
We do not collect sensitive data (e.g., facial recognition or biometric data) unless explicitly stated and consented to for specific features. Any such data will be used solely for the intended purpose and not stored or shared.
Purpose of Use
We use personal information for the following purposes:
To promote relevant brands to our tourism and gaming audiences in collaboration with partners
To deliver and personalize digital marketing, tourism, and gaming services.
To provide tailored recommendations, content, and advertisements based on user preferences.
To process orders, such as delivering the Welcome to Japan Tourist Box.
To communicate with users about services, updates, or inquiries.
To analyze usage trends and improve our services (e.g., through statistical analysis, which does not include identifiable personal information).
Disclosure to Third Parties
We will not disclose personal information to third parties except in the following cases:
- With the user’s explicit consent.
- When required by law or a formal request from a public authority (e.g., courts, police).
- When necessary to protect our rights, property, or services.
- When sharing with trusted service providers (e.g., payment processors, shipping companies) who are bound by confidentiality agreements and use the data only for the specified purpose.
- In emergencies to protect human life, health, or property.
For cross-promotional activities with partner brands, we will notify users and obtain consent before sharing any personal information.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze service performance. Cookies are small data files stored on your device that help us:
- Remember user preferences and login details.
- Track website usage for statistical purposes.
- Deliver personalized advertisements and content.
Users can manage cookie preferences through their browser settings. However, disabling cookies may limit access to certain features of our services. Our cookies do not identify individuals unless users voluntarily provide personal information.
Access Logs
When users access our websites, we record information such as IP addresses, browser types, and access times in server logs. These logs are used for:
- Improving website functionality.
- Monitoring for unauthorized access.
- Conducting usage analysis.
Logs are stored securely for a limited period and are not shared with third parties except as required by law.
Data Security
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, loss, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.
User Rights
Under the APPI, users have the right to:
- Request access to their personal information.
- Correct inaccurate or incomplete data.
- Request deletion of their data, subject to legal obligations.
- Object to certain uses of their data.
To exercise these rights or inquire about your personal information, please contact us via the designated form on our website or at [email protected]. Users can also update their account information directly on our platforms where applicable.
Third-Party Links
Our websites may contain links to third-party sites (e.g., partner brands, social media). We are not responsible for their privacy practices, and users should review their policies.
Policy Updates
We may revise this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on our website, and significant changes will be communicated via email or site notifications. Continued use of our services after updates constitutes acceptance of the revised policy.
Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: [email protected]